A message from The Edgcumbe & Deck Crew
Government update 22/09/2020…..As I’m sure you are all aware as from 24th September 2020, Masks or face coverings must be worn when entering and moving around the premises and must only be removed when sitting at a table enjoying something delicious or in the sanctuary of your cosy room! We will also be using the NHS track & trace app, so there will be a Qr code in all rooms and at reception. We thank you again for your support and kindness in this every changing world we live in right now. See you soon, big love the Edgcumbe & Deck Crew xx
Our visitors health and well being is super important to us. We will be doing everything possible to ensure you are safe and your visit to is still totally fabulous.
We appreciate these are likely to be strange times and thank you for trusting in us to keep you as safe as possible. Whilst we are doing all we can, we ask that you do your bit and follow the systems and practises in place to keep you and our other guests safe.
We have been busy preparing for your arrival and whilst we are still working out some of the adjustments, here are some of the precautions we have put into place to ensure you feel safe and confident in The Edgcumbe & The DECK during your visit.
Looking after you…
Food & Drink
There may be some slight changes to products and items in your room and during breakfast service. Breakfast buffets are currently not permitted so there may be some minor reductions to our menu to avoid communal cross contamination. Breakfast times currently remain the same, but we will be using all our dining areas to avoid overcrowding.
We have reduced The DECK restaurant capacity in line with the Government guidelines to enable diners to relax and enjoy their meal whilst maintaining social distancing. We will be adopting table service, so please be patient as this new system may slow down the ordering process.
In addition to our already strict cleaning and hygiene routines, we will be paying extra vigilant attention to high touch and traffic area points. We have sanitising areas throughout and politely ask for you to use when entering the property.
We have implemented a one ways system for use of the public toilet facilities and with a 2 person limit on queuing during busy periods, and it goes without saying that sanitiser and cleaning products will be readily available along with disposable hand towels. As a resident we ask that you use the facilities in your room.
We will be asking guests to arrive from 3pm to check-in allowing extra time for deep cleaning of room.
We have installed a screen at reception for safe check in and out and if credit card details have been provided, we are able to offer contact less check out and email a receipt of of your stay. If you would like a copy prior to check out, please request this the evening before and ensure we have your personal email if you did not book direct with us. We are currently working with our system partners to offer a book “pay now” button direct to you.
To ensure minimum contact and safety for you and our staff, housekeeping service is on a request basis only. Should you require this service, your room will need to be vacant and personal items and toiletries stowed away. Please have a chat with us at during breakfast if you need any top ups or a service.
Magazines and other reading material will be removed, but available on request for individual use. Some soft furnishings have been removed from our rooms in order to minimise possible risk of transmission.
Looking after our Crew…
As a family owned business, our team are part of our extended family. Their their well being – both physical and mental – are top of our agenda. We have looked after our staff throughout this difficult time and will continue to do so as we slowly move forward to a new normal.
We’ll ensure that everyone involved with our business is fully aware of the guidelines and new procedures relating to the prevention of Covid 19. Uniforms, PPE and training are provided as well as copious amounts of hand wash and sanitiser!
Once again, Thank you for coming, putting your faith in us an and showing your support. We look forward to welcoming new and familiar faces back to the same but slightly different Edgcumbe Hotel and Deck Restaurant. Reservation can be made direct here with some great July savings or call or email to discuss your requirements. Stay up to date and intouch by visiting and joining our social media page on Facebook.